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E - Commerce Customer Service APPLY NOW

Full time

E-commerce Customer Service Representative are responsible for handling inquiries, complaints, and other issues from customers who have purchased products or services online. E-commerce Customer Service Representative specialists must be able to quickly assess the situation at hand and determine the best course of action to take. They may need to research product details or company policies in order to provide accurate information and resolve any issues. Additionally, they must be able to give suggestions regarding the purchase of additional products and services.

Job Description

  • Researching product details or company policies to answer questions Processing orders, including collecting shipping information and processing payments
  • Providing information about products and services including pricing, availability, delivery options, and order status
  • Providing customer support via email, phone, or social media channels such as Facebook or Twitter
  • Responding to questions about products, shipping, returns, exchanges, and other topics
  • Providing customer service and troubleshooting issues with various ecommerce platforms such as Shopify or Magento
  • Answering questions about products, shipping rates, billing issues, return policies, etc.
  • Creating and maintaining records of customer interactions with the company or its affiliates
  • Handling returns, exchanges, and other customer service issues related to online purchases
  • Provide an excellent customer service experience to all customers, handling inquiries and complaints in a professional and efficient manner
  • Handle customer requests and questions via phone, email, and chat, providing accurate and timely information
  • Process customer orders and returns, ensuring accuracy and timeliness
  • Update customer accounts as needed, maintaining accurate records
  • Assist with website maintenance, including product descriptions, pricing, and images
  • Monitor website traffic and analytics, reporting any issues or concerns to management
  • Stay up-to-date on company policies and procedures, as well as industry news and trends
  • Proactively resolve customer issues, taking ownership of the customer experience
  • Train new customer service representatives as needed
  • Participate in team meetings and contribute to continuous improvement initiatives
  • Adhere to all company policies and procedures
  • Other duties as assigned

Key Skills and Competencies

  • Proven customer service experience, preferably in an ecommerce environment
  • Exceptional written and verbal communication skills
  • Strong time-management skills and multitasking ability
  • Proficient in Microsoft Office, with aptitude to learn new software and systems
  • Solid interpersonal skills
  • Previous success in managing customer service teams
  • Experience developing internal processes and filing systems
  • Comfortable handling confidential information
  • Ability to adapt to changing situations in a calm and professional manner
  • Familiarity with ecommerce platforms such as Shopify, Magento, or WooCommerce
  • Fluency in English language is a must
  • Arabic Speaker- preferred



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